Payment, Shipping & Returns

Pre-order info

Pre-orders are the fastest, cheapest and most customizable way to get our clothes. Pre-orders always contain the full range of our newest designs.

After the pre-orders close we create each piece at our workshop in Hangzhou. Production takes about 1.5 months, and then for delivery we estimate around 2 weeks. Follow us on social media for progress updates. You’ll get a tracking email once shipped. Thanks for your patience and love ❤

• Pre-orders are closed. The last window closed 31 August and that batch is in production. We announce the next window on our social accounts, and every piece’s page takes your email for a reminder.
• Allow about two months from the window closing to delivery: roughly 1.5 months of production, then shipping.
• We email you when your order ships, with tracking.

Payment

Payments are handled securely by Stripe. We accept major debit and credit cards (Visa, Mastercard, American Express). Klarna is available at checkout if you are shopping from Austria, Belgium, Finland, France, Germany, Greece, Ireland, Italy, Netherlands, Portugal, Spain — it settles in euros, so we can only offer it where the euro is the local currency. Which of its options you are offered depends on your country and is Klarna’s to decide. Everywhere else, cards. All prices are in euros (EUR). We never see or store your card details.

VAT. Prices are listed without VAT. EU orders have VAT added at checkout at the rate of the country. Orders outside the EU are charged no VAT.

US import duty. American orders have a flat 21% import duty added at checkout, on its own line, and that is all you pay. We take care of the customs ourselves: we clear the parcel, settle the bill with US customs. There will be no courier brokerage fees or duties left for you to pay.

Pre-orders are charged in full at checkout, which confirms your place in the batch.

Shipping

Every piece is made by Mulberry Cloth Shop in Hangzhou. Where it goes next depends on where you are.

• €15 flat rate worldwide.
• Free shipping on orders over €150, which also come with a free cotton tote bag added to your order automatically, no code needed.
• Inside the EU: We ship straight from Hangzhou with the duties and taxes prepaid. Your country’s VAT is collected at checkout and we settle the customs ourselves, so nothing is left to pay on delivery.
• To the United States: We ship straight from Hangzhou and we handle the duties for you. Your parcel is delivered with nothing owed at the door.
• Everywhere else: We ship straight from Hangzhou. Any import duties your country charges are yours to pay.

Returns & exchanges

We hope every parcel is a joy to open, but if something isn’t right, you may return unworn items with tags attached within 14 days of delivery for a refund of the item price.

• Email us at azothlolita@gmail.com with your order number before sending anything back.
• Items must be unworn, unwashed and unaltered, with all tags and detachable trims included.
• Return shipping is paid by the customer. Send returns to Gatieguan Waipinlou 2 703, 310004 Hangzhou, China. Please use a tracked service.
• Refunds are issued to the original payment method within 14 days of the return reaching us.

If a piece arrives damaged or with a production fault, contact us within 7 days of delivery and we’ll make it right.

Unsure about sizing?

Garment pages include a flat-measurement chart, and the headdresses list their dimensions. If you’re between sizes or unsure how a cut will fit, write to us before you order.